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Terms & Conditions

Udny Arms Hotel LTD, trading as Udny Arms Hotel


 

NO SHOWS & CANCELLATION POLICY – A valid payment card must be provided at the time of reservation.  Cancellations within 48 hours of your arrival will be charged the balance of the reservation, no shows will be charged the balance of the reservation.

All rooms that have been secured by credit/debit card at the time of booking will be held until 11.59pm on the scheduled date of arrival unless otherwise agreed directly with the hotel. The hotel may change these standard terms and conditions in relation to certain promotions and times of the year.

GUARANTEE POLICY – A valid credit card is required at the time of booking, no charge will be made it is purely to secure your booking.

CHECK IN & CHECK OUT – You may check-in at any time from 3.00pm on the scheduled day of arrival.  On the day of departure, we kindly ask you to vacate your rooms by 11.00am. Late check-out after this time can be requested, subject to availability, and may be charged at our discretion.  We would be more than happy to look after your luggage if you wish to extend your day of arrival or departure.

BOOKING CHANGES – Rates are subject to change & we reserve the right to change your accommodation should we need to.  Except where special arrangements have been made with us.

RATES AND PROMOTIONS – Subject to availability. Blackout dates may apply. Promotions cannot be combined and promotional rates are displayed with all discounts applied. Promotions apply to new bookings only.

DOGS – We have a dog friendly room on the first floor. We’re afraid dogs are not permitted in the lounge, the lounge bar or restaurant. Please indicate that you will be bringing a dog when making your reservation. A charge of £20 per night applies. They must be supervised and kept under control at all times and any damage or disruption to other guests will be charged.

FAMILIES – We welcome children of all ages and cots can be arranged in certain rooms, please make us aware of your requirements when making your booking.  Guests under the age of 18 may only be registered and checked in to the hotel if accompanied by an adult.

SMOKING – Please note that the Udny Arms Hotel is a non-smoking hotel. Clients failing to adhere to this condition may incur a cleaning fee of £150.

DAMAGES – In the event of any damage or loss to the contents of your room, including stains to any of the soft furnishings and carpets, we reserve the right to charge the credit or debit card used to book your reservation with either the full cost of repairing/cleaning such item(s) or if this is not possible the replacement cost with new.

PARKING – There are free parking spaces available at the front and back of the hotel.

WI-FI – Complimentary high-speed Wi-Fi is available throughout the hotel.

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